Seller Agreement
Introduction: Here, we will introduce you to the seller rating system and how to generate and use it.
Related Sites: RedNote
Relevant Parties: All Sellers
1. How To Enter The Scoring System
The seller rating system encourages sellers to maintain high service standards and create a good shopping experience for buyers.
Points will be deducted if commitment goals are not met.
You can check your score on the [Seller Center >> Seller Credit Score] page.
2. How Are Ratings Generated?
Points will only be charged when the buyer's minimum expectations are not met.
The seller rating system updates on the first day of each month based on last month's violations.
You can click the corresponding rating dimension keyword to view the complete policy.
| Scoring Measurement | Specification | Monthly Points Deduction |
|---|---|---|
| Non-Performance Rate, NFR | Orders canceled or returned by sellers in the past 7 days account for 30% of total orders. | Maximum 10 Points |
| Late Onset Rate, LSR | Orders delayed by the seller for more than 24 hours in the past 7 days account for 20% of total orders. | Maximum 10 Points |
| Customer Service | Rude or abusive chat or comments. | Maximum 20 Points |
| Customer Service | Asking buyers to cancel orders more than 3 times this month. | Maximum 10 Points |
| Break One's Word | Seller response rate is less than 80%. | Maximum 10 Points |
| Break One's Word | The seller failed to provide services as promised, damaging buyer rights and interests. | Maximum 10 Points |