Returns, Product Support And Repairs

I Changed My Mind

You can return items within 15 days of pickup or delivery.

Your item must be:

Refunds will be processed via the original payment method.

• Unused and with all original components;
• In original packaging;
• In resale condition;
• Have proof of purchase;
• Returned with any freebies that came with the product.

Product Support

If you have an issue with your item, please check our product support information first.

There Is A Problem With My Goods

If you need to return your item within the first 14 days, we will offer an exchange, replacement or refund.

If the product is under warranty, we will arrange repair where applicable.

Precautions

Some items are only eligible for exchange or refund if they are defective.

If we collect your goods, we will inspect them before refunding you.

Common Problem

How long will it take for my refund?

If you return the item to a RedNote store, we can issue an immediate refund.